Accutec-IHS charges a standard 20% restocking fee on items that are returned and meet the following standards:

  • Completed RMA form from the Accutec-IHS team
  • Product must be purchased directly from Accutec-IHS
  • Product must be in new, unused condition
  • Product must be in its original packaging
  • Product must be returned within 30 days for domestic orders, and 60 days for international orders

Return Process

The return process is simple!

  1. Contact the Accutec-IHS service department
  2. Sign an RMA (Return Merchandise Authorization) form
  3. Complete the return as instructed

Common Types of Returns

Incorrect Product Shipped

  • Contact customer service within 30 days for domestic orders, and 60 days for international orders for replacement.

Defective Product

  • Contact customer service within 30 days for domestic orders, and 60 days for international orders for repair or replacement.
  • Accutec-IHS retains the right to repair. 

Warranty

  • Product or service covered by warranty.
  • Accutec-IHS offers a 3 year warranty on products.