All of us have experienced a “ship it and forget it” attitude on the part of manufacturers of equipment. There is nothing as irritating as the inability to get a problem solved, or what’s worse, to have a supplier refuse to realize the seriousness of a situation that is preventing the user from getting the job done. When a company has what amounts to a monopoly on a market segment the chances are pretty good that that’s what happens.
When we first had the idea for a new CNC-based Fit Test Instrument, one of our absolute priorities was to constantly consider the customer and any possible problem he or she might encounter when using the AccuFIT9000. We really believe that solving a customer’s problem is the best reason for that customer to return to AccuTec for future instrument needs. Therefore, our goal was and is to be completely “customer-centric” in our approach.